• Best-in-class 24 x 7 cloud service support available by phone, chat, and email
• English/French bilingual support available
• All support resources are Ingram Micro employees located within Canada
• State-of-the-art systems for ticketing and reporting
• Aggressive SLA’s and KPI’s tracked at all times
• Customer satisfaction surveys deployed and actioned in regular cadences
• Ultimate customer experience remains true-north objective at all times