MODERN SUPPORT

IS NOW AVAILABLE.


New initiative for the Canadian Cloud Marketplace prioritizes our customer’s delighted experience and ultimate satisfaction in cloud service support.


Please note our new Canada contact information: 

E-mail: Imcloudservicedesk.ca@cloud.im

Phone: 1-844-564-0515 


With the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro Canada is thrilled to announce the launch of our new ‘Modern Support’ experience for our Canadian cloud partners. This new initiative includes certified local Ingram Micro support employees available to assist our cloud channel partners with all Cloud Marketplace billing, administrative, and technical inquiries. 


All support personnel is equipped with modern tools, technology, and expertise to deliver the very highest level of service for rapid issue resolution. We promise to deliver an exceptional experience to exceed all support expectations and help our partners achieve explosive business growth! You can always access our Support via Email, Phone or Chat. Please note that our new contact information can be found on the  Canadian Cloud Marketplace. 


BENEFITS

In-House and In-Country Support

• Best-in-class 24 x 7 cloud service support available by phone, chat, and email

• English/French bilingual support available

• All support resources are Ingram Micro employees located within Canada

• State-of-the-art systems for ticketing and reporting

• Aggressive SLA’s and KPI’s tracked at all times

• Customer satisfaction surveys deployed and actioned in regular cadences

• Ultimate customer experience remains true-north objective at all times


The Ingram Micro ‘Modern Support’ Experience 

for the Canadian Cloud Marketplace is now available 

in-country, in house and only a call, chat, or email away!

At Ingram Micro Cloud, we value your business and cherish our partnership together. 

 Your ultimate customer experience remains our true north objective at all times. Ingram Micro will deliver.  

Please note our new Canada contact information: 

E-mail: Imcloudservicedesk.ca@cloud.im

Phone: 1-844-564-0515

55 Standish Court, Mississauga, ON L5R 4A1 

Canada

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